Submit a Customer Care Ticket

Online customer support tickets are currently unavailable.

However, we are happy to help you via email or phone support. Please contact 1-800-466-0992, Option 2 to speak with a Customer Care representative, or email us at customer.care@paysimple.com.

We strive to resolve all cases within 24 hours! (Business Days M-F)

Please provide the following information to help us better assist you. You'll receive an email confirming our receipt of your submitted case.

• Name is required and must be at maximum 40 characters, at least 2 characters.

• Email is required, must be in the correct format, and must not exceed 40 characters.

• Company name is required and must be maximum of 50 characters.

• Type of issue is required, please select which issue best fits the topic of this support ticket.

Name:* Email:* Company Name:*

Subject: Type of Issue:* --None-- Bank Change Chargebacks Duplicate Transactions Email Templates Failed Transactions/Errors Functionality Questions Funds Tracking How do I Authorize Payments? Integration/API Invoice Processing Contact Information Change Password Reset PaySimple Billing PCI Compliance Processing Limits (Velocities) Recurring Billing Refunds Reporting Upload Center Voids Web Forms Other

Anything else we should know?
Is there a better phone number to reach you (other than account countact number)? Any error messages you would like us to see?