We are receiving error messages indicating that we’ve exceeded the maximum transaction volume on a daily monthly basis, but velocities appear to be set appropriately

Receiving an error message indicating you have exceeded the maximum transaction volume on a daily/monthly basis, is likely due to the individual users velocities being set to a lower level than the maximum amount.

Managing User-level Velocity Settings

User-level Velocities limit the volume of transactions that an individual user can run through the system, as well as a maximum amount for a single transaction. These settings are for the particular user you are editing. The default Velocity settings are the same as those shown in the Velocities section under the System Management tab. You can lower these values for a specific user, but you can never raise them to higher than the values set for the system. Enter daily and monthly maximum amounts for Debit Transactions (payments you are collecting from the customers) and Credit Transactions (money you are disbursing or refunding).

Enter daily and monthly maximum amounts for Debit Transactions (payments you are collecting from the customers) and Credit Transactions (money you are disbursing or refunding).

To set user-level velocities:

1. Under the System Management tab, click Users on the secondary menu. Select the User for whom you want to view the velocity settings from the drop down box. Click the down arrow to see the current Velocity Settings. By default, these settings will match the system settings. You can adjust these values lower (but not higher).
• On the ACH tab, in the Daily and Monthly columns for each payment or disbursement item, type the dollar value settings for this user’s velocity maximums.
• Set the maximums on the CC tab as well.
2. Click Save at the bottom of the page.