Case Study: Utility Co-op

Client: Rural Utility Cooperative

Location: Colorado

Approximate Size: Serves 7 counties and over 5,000 consumers

Business Challenges:

• Limited single-user access to database
• Arduous information transfer and security process
• Limited customer payment methods
• Delayed payment processing

PaySimple Solution:

• Secure data storage with multiple-user access
• Payment by phone, web, recurring billing-all in one gateway
• Real-time processing

Results:

• Reduced manual labor time and cost
• Enhanced customer service
• Improved cash flow