Posted by Sarah Jordan

Customer interaction is present in a majority of roles in a company and is regularly a source of job fulfillment. But every once in a while, you come across those customers that, despite your best efforts, seem to have a hidden agenda to just be angry. When frustration arises, I can truly say the best way to cope is to keep a sense of humor.

Here as an example of one of our own interactions that we wanted to share with you.

If you’re reading this blog, then you’ve probably explored our website and have an idea of what we provide—a service for businesses. We put a lot of thought into our website content and try to detract people wanting to pay their consumer bills. If someone does stumble onto our site looking to make a credit card payment, we even attempt to put them on the correct path. Here is an excerpt of an email that we send to people who have requested information from us about paying their consumer bills:

“…From your submission, it looks like you are trying to find a way to pay your bills online. Unfortunately, PaySimple is not the system for you. Our system is designed for businesses that collect payments from customers. To pay your bills online, we suggest you contact your bank and/or your individual service providers…”

Despite our efforts, we received a rare but humorous response to this email:

“you guys are *&% holes…Foolish people…………..wasting peoples time………..Idiots………. believe me i would get you people off the internet soonest…”

The bottom line is, when you’ve done your best to create a positive customer experience, the best thing to do to deal with that 1 in 1,000 customer is to just keep smiling.

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