Category Archives: Paysimple News
How to improve your customer service experience
From the first marketing messages prospective clients see to the first question asked when they need help, your goal should be to create an experience that is as simple and as convenient as possible. However, it’s not all about having the best call center technology or being staffed to the brim—for small businesses, this is not reality. Great customer service starts with the customer’s experience with your company, which means not just being focused on happy customers, but a happy team.
Here are 7 tips to keep in mind to empower your customer service representatives: Continue reading…
Nonprofits can have InvoiceSimply Free for Life
As part of PaySimple’s Philanthropy February, we are giving our InvoiceSimply® software to nonprofits free for life. But how does InvoiceSimply work, and how can nonprofits use it to be more efficient or increase donations? Here are a few ways our nonprofit customers find it helpful. Continue reading…
PaySimple Launches Philanthropy February to Support Non-Profits
More than 27 million small businesses exist across the United States – 1.5 million of those do not work for profit. For these businesses, the goal of getting revenue is how much they can contribute back to their cause, whether it is feeding the hungry, housing the neglected, helping victims or spreading a message. The directors of many of these non-profits barely pay themselves a fraction of the revenue they work tirelessly to raise.
For all of the love and hard work philanthropists put into their businesses, PaySimple is dedicating February, the month of love, to Philanthropy.
As part of our month-long campaign, for every person who likes our Facebook page, we will donate $1 to Kids Are Heroes®, a non-profit that empowers, encourages and inspires children to become future leaders in volunteerism and community involvement.
We will also be giving away our InvoiceSimply software free for life to non-profits that register for an account before February 29th using promo code FEB4LIFE.1
Continue reading…
Your vote counts! Vote for PaySimple to be Customer Service Department of the Year
PaySimple is delighted to announce that it is one of the finalists in two categories under the Stevie Awards for Sales and Service: Customer Service Department of the Year – Computer Software and an individual service award for Young Customer Service Professional of the Year.
The Stevie Awards is a global competition that recognizes the efforts, accomplishments and positive contributions of companies and business people worldwide. The New York Post called it “The business world’s own Oscar Awards.”
More than 1,000 entries from organizations worldwide were submitted to this year’s competition – 30 percent more than last year. Finalists were determined based on scores of 93 preliminary judges worldwide. Cameron Hurst, Chair of the final judging committee, indicated that innovation, motivation and avoiding outsourcing to other counties were the three of the main criteria on which companies were nominated. Now the Customer Service Department of the Year Award is up to the people. Continue reading…
8 steps to launch an email marketing newsletter
Executing an effective communication strategy is vital in today’s connected world. Sure, you want to communicate special promotions and other marketing messages that will increase your customers’ interest in your product or service. But to be successful, you should also provide objective, interesting content they can enjoy and put to use.
An email newsletter is a great form of communication because it allows you take off the sales hat for a moment and talk to your audience in a different way. Not only does it help your brand, but crafting a newsletter is a soothing drill for YOU as well. But where do you start? Continue reading…
Webinar to help CPA’s get paid faster
Today’s uncertain economic environment presents countless challenges for accountants, but managing clients and getting paid are two of the most difficult and stressful. The time it takes to send out invoices and manage current and late payments can really eat into margins, which is why PaySimple is launching a webinar tomorrow at 2:00 PM MST dedicated to teaching CPAs some of the best strategies for encouraging and enabling customers to pay faster, all while being efficient and organized.
The webinar will be hosted by PaySimple’s VP of Customer Acquisition and Experience, Kevin Brown.
“In this 60 minute session, I’ll show you how to win customers and keep them, save time in your day to increase your productivity, improve your profitability, stand out from your competition and get paid on time – every time,” Brown said. Continue reading…
PaySimple sneak peak at new mobile payment app
Since our release of the iOS and Android apps in September, we have been busy working toward the next big release of our mobile payment apps in the New Year.
Functionally, we’re completely redesigning the user-interface and navigation in the application, improved performance, added some cool new features, and focused quite a bit on ensuring that collecting payments is quicker and easier than ever.
Visually, we’re giving the mobile app a big facelift (See left). We’re adding a dashboard that provides a quick snapshot of deposit, payment, and invoice information. We’re also implementing map support so you can visualize customer addresses, and support the iPhone’s retina display with crisp and colorful icons and images.
Continue reading…
Small Business Saturday exceeds expectations
The Small Business Saturday statistics are in, and the second-annual holiday shopping day exceeded pre-Thanksgiving predictions by about 14 million shoppers.
According to American Express, 103 million shoppers flooded the small businesses of America on Saturday, Nov. 26, which surpassed the original projection of 89 million. Compared to last year, small business merchants saw a 23 percent increase in American Express card-member transactions.
“We want to thank all the consumers, public officials, community organizations, chambers of commerce and corporate partners who were part of the movement,” Kenneth I. Chenault, chairman and CEO of American Express, said in a statement. “By supporting small businesses across America, they are helping to create jobs, boost the economy and preserve our neighborhoods.” Continue reading…
Obama endorses Small Business Saturday
P
resident Barack Obama on Wednesday encouraged all Americans to spend their holiday shopping money at small businesses as he endorsed Small Business Saturday.
“From the mom-and-pop storefront shops that anchor Main Street to the high-tech startups that keep America on the cutting edge, small businesses are the backbone of our economy and the cornerstones of our Nation’s promise,” Obama said. “These businesses create two out of every three new jobs in America, helping spur economic development in communities across our country and giving millions of families and individuals the opportunity to achieve the American dream.”
The 2nd annual Small Business Saturday was launched to encourage communities to support their small businesses on one of the busiest shopping weekends of the year. Continue reading…
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