Case Study:

The Peplinski Group, Inc.

A family owned and operated provider of both short-term rehabilitation and long-term care

"Our return on investment has been 60 days - PaySimple is just so reasonably priced."

--Amanda Nichols, Director of Accounts Receivable, Peplinksi Group, Inc

The Challenge:

The Peplinski Group, Inc. owns and operates seven resident care facilities in Michigan, providing both short-term and long- term care. The organization is dedicated to providing a caring home for supportive living, with compassion towards those who depend on them to meet their needs.

Amanda Nichols, Director of Accounts Receivable for Peplinski Group, Inc., focuses part of her time on helping residents receive the Medicaid and other assistance they rely on, and accordingly collects their payments. She is constantly looking to make the bill-pay process as convenient as possible for the residents and their families.

Nichols faced a large challenge in terms of billing and collecting from residents, as most pay for their care with funds they receive from Social Security. Due to recent changes to the Social Security system, residents receive their checks throughout the month, making it more difficult to collect funds. Nichols' challenge was to find a way to make payments easy for the residents, but also efficient for the company's systems.

The Solution:

The Peplinski Group Inc., and Nichols pride themselves on their utilization of technology to save money, increase efficiency, and better serve their residents. After extensive research, Nichols realized that the PaySimple Solution would best meet their needs. PaySimple offers a technologically superior SaaS (Software as a Service) solution, and makes it easy for customers to get up and running. The Solution is completely managed and hosted by PaySimple and requires little to no IT investment to operate.

Nichols chose the ACH (Automated Clearing House) module of the PaySimple Solution, which allows the Peplinski Group to accept electronic payments automatically and directly from their residents' bank accounts. PaySimple configured the system for Peplinkski's residents to be billed on various dates of each month, based upon the arrival of their Social Security checks. Additionally, the process is completely automated which makes live easier for Nichols and her team.

"Several families, on admission, asked about the ability to pay electronically and if they would be able to have money withdrawn automatically," Nichols said. "When we introduced the PaySimple Solution, people were very excited. They find it easier to pay us, and we find it easier to collect their payments - everyone is happy."

The Benefits:

Nichols and her team saw a return on their investment in just 60 days - both in cost savings and labor. One feature of the PaySimple Solution that she especially appreciates is the Quick Payments function. Quick Payments allows her to accept a check over the phone from anyone, whether that customer has been previously entered into the system or not.

"I really appreciate how this feature avoids 'the check is in the mail' syndrome," Nichols said. "I can get a little information over the phone and we are done. What a time saver!"